At SM Collections, we carefully check and pack every product before dispatch. Please read our replacement and return policy before placing your order.

Replacement Policy

  • Replacement Only for Wrong or Damaged Products: Replacement is available only if you receive a wrong product or a damaged product due to an error from our side. Replacement requests for any other reason will not be accepted.

  • Opening Video is Mandatory: A complete 360° parcel opening video must be recorded from start to finish. The video should be continuous, with no cuts, edits, pauses, or interruptions. Replacement requests without a valid opening video will not be accepted.

  • Original Condition Required: The product must be unused and returned in its original packaging and the same condition in which it was received.

  • 48-Hour Intimation: Any replacement request must be reported to us within 48 hours of delivery. Requests received after 48 hours will not be accepted.

  • No Returns for Other Reasons: Returns or replacements due to personal preference, change of mind, or other non-damage-related reasons are not accepted.

Refund Policy

No refunds are available for any order. Eligible cases will be handled through replacement only, subject to the conditions mentioned above.